Frequently Asked Questions

How quickly can we start service after a walkthrough?

Most contracts begin within 3–5 business days after approval. If staff clearances or special scheduling is needed, we’ll communicate timelines up front.

What’s involved in the initial walkthrough?

We assess all service areas, discuss your current challenges, document needs by zone, and note logistics like parking, entry access, and trash disposal.

Do you require a long-term commitment to begin?

No. We offer trial periods, short-term coverage, and flexible month-to-month terms for qualifying clients.

Will I get a detailed proposal?

Yes. All quotes include scope of work by zone, staffing plan, days/hours of coverage, pricing breakdown, supply responsibilities, and optional services.

Can your services be tailored by day, area, or season?

Yes. We customize schedules based on tenant traffic, leasing cycles, seasons (leaf drops, holidays), and event calendars.

Do you offer partial coverage for specific problem areas only?

Yes. We can assign porters to focus on restrooms, elevators, trash enclosures, or any zone.

What if I need just night janitorial or only day porters?

We offer both as standalones or combined, and we adjust staffing based on actual occupancy or usage patterns.

Can you handle recurring special tasks (e.g., monthly window cleaning)?

Yes. We can set up automatic task schedules for deep cleans, pressure washing, carpet care, etc.

What do your day porters typically do during their shift?

• Restroom upkeep & restocking
• Trash pickup and can relining
• Litter patrol & cigarette butt cleanup
• Spill response & entryway wiping
• Glass door cleaning & fingerprint removal
• Light bulb and air freshener replacement

Can your porter check in with our onsite staff daily?

Yes. We can require porters to check in/out with your team or use an app-based time log. Supervisors can also stop in for progress checks.

Do porters restock tenant supplies (paper towels, soap)?

Yes. We can manage, reorder, or restock your consumables if requested. You may supply materials, or we can include them in your invoice.

What’s included in your nightly janitorial scope?

• Full restroom sanitation
• Office vacuuming & dusting
• Mop and sweep hard floors
• Kitchen/breakroom cleaning
• Disinfection of desks & doorknobs
• Trash bin removal

What’s the difference between basic janitorial and deep cleaning?

Basic = maintenance cleaning.

Deep = full scrub, including behind/under furniture, baseboards, vents, grout, and windows.

Can we alternate janitorial days or adjust service frequency?

Yes. We can rotate days (e.g., M/W/F) or flex based on occupancy or use.

Are your team members background-checked and uniformed?

Yes. All employees undergo:

• Background and reference checks
• Ongoing training
• Full uniforms with ID badges

Can I request bilingual or gender-specific staff?

Yes. We’ll do our best to accommodate language and sensitivity preferences for resident- or tenant-facing roles.

How do you handle keys, fobs, and alarms?

We document and track all access devices. Team leads are trained in alarm codes and lock/unlock procedures. We return devices immediately upon service termination.

What’s your process for high-security buildings?

We follow site-specific onboarding (badges, clearances, NDA compliance) and coordinate with your security vendor. Our staff can operate discreetly in public-facing areas.

How do you prevent theft or liability issues?

We assign trusted staff, use digital time logs, inspect work daily, and carry full liability and workers' comp insurance.

How do you ensure quality stays consistent?

• Digital checklists and staff logs
• Random site audits
• Dedicated account manager
• Responsive 24-hour issue resolution process

Will I get reports or inspection summaries?

Yes. We provide weekly or monthly summaries depending on your needs. We can also deliver photos and service logs during special cleaning.

Can I text or email issues directly to someone?

Yes. We provide dedicated phone/email contacts, and you can submit requests through our portal or preferred app.

Can I book last-minute cleanup or overflow help?

Yes. We offer:

• Same-day spill response (if under contract)
• Last-minute party or event cleanup
• Power outage cleanup support

Do you provide emergency coverage during holidays or outages?

We maintain a standby team for urgent calls and weather-related service gaps, particularly for critical facilities like housing, airports, and clinics.

Can you support tenant move-outs and turnovers?

Yes. We specialize in apartment move-out cleaning, carpet and hard surface scrubbing, and trash-out services.

How do you price your services?

We offer:

• Fixed monthly rates
• Hourly billing for overflow
• Line-item options for supply costs
• Proposals are transparent and customized by facility type and coverage scope.

Do you carry all necessary insurances?

Yes. We maintain:

• $2M general liability
• Workers' comp
• Umbrella liability
• Additional insured certificates upon request

Can you help us pass inspections or audits?

Yes. We help clients prepare for:

HUD and REAC inspections

Public health audits

Internal safety audits

What’s the first step if we want to explore working with you?

Book a free walkthrough by calling us or using the “Get a Quote” form on our website. We’ll visit your property, assess your needs, and build a customized plan.

What should I prepare before your visit?

• Site access and point of contact
• Notes about past service issues
• Any specific expectations, areas of concern, or peak usage times

What’s your service guarantee?

• If you’re not satisfied with our service, we’ll address issues within 24 hours and retrain or replace staff as needed. We believe in accountability and partnership.

Do you serve small buildings or just large campuses?

We work with properties of all sizes—apartment buildings, retail strips, private offices, and entire campuses. No job is too small if it matters to you.